Terms and Conditions

TERMS AND CONDITIONS

Ozzy Auto Electrics Pty Ltd | ABN 70 636 708 702 Last Updated: 25 March 2024

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QUOTE TERMS

Quotations provided by Ozzy Auto Electrics are subject to revision following physical inspection of the customer’s vehicle, caravan, or camper. All quotations remain valid for a period of thirty (30) days from the date of issue, after which pricing may be subject to adjustment due to fluctuations in supplier costs.

For works valued in excess of $5,000, a non-refundable deposit is required to confirm pricing and secure a scheduled booking date. All outstanding invoices must be settled in full prior to the release of the customer’s vehicle, caravan, or camper upon completion of works.

Payment may be made via direct deposit (no fees applicable) or by credit card (merchant surcharge applies). Late payment fees will be applied to any amounts outstanding beyond the day of job completion.

Lithium Conversions & Solar Upgrades: Final pricing will be confirmed upon drop-off and inspection by our workshop team. Quoted amounts will not be exceeded unless additional accessories or scope modifications are requested by the customer at the time of drop-off. Where a vehicle’s existing charging circuit requires upgrading to support a new lithium system, this will be communicated to the customer prior to any additional works being undertaken.

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MEDIA & MARKETING

Ozzy Auto Electrics may photograph and/or record video of customer vehicles for use in marketing and promotional materials. Reasonable measures are taken to avoid capturing vehicle registration plates; however, this cannot be guaranteed in all instances. Customers who do not wish for their vehicle to be used for marketing purposes are requested to notify our team prior to commencement of works.

Ozzy Auto Electrics takes pride in its workmanship and may affix a promotional sticker or number plate surround to completed vehicles as a representation of our services. Customers who prefer this not be applied are requested to advise our team accordingly.

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WARRANTY

Workmanship Warranty A twelve (12) month warranty on workmanship applies from the date of completion. This warranty may be extended through annual maintenance check-ins with our workshop.

Parts & Product Warranties Most products carry a standard 12-month manufacturer’s warranty. Specific warranty periods apply to the following:

Customer Obligations It is the responsibility of the vehicle or caravan owner to conduct regular inspections of installed systems for signs of damage, wear, deterioration, or visible faults. A minimum annual system check is strongly recommended, and is particularly important following off-road use, as rough terrain may cause components to loosen over time. Please refer to our Maintenance Guide for further information.

As an alternative, Ozzy Auto Electrics offers an annual vehicle and caravan health check service for a fee. 

Warranty Claims All warranty claims must be lodged by returning the vehicle and/or relevant product to our workshop located in Burpengary, QLD. It is the customer’s responsibility to facilitate the return of the vehicle or product for inspection. Where return to our workshop is not practicable, call-out fees will apply.

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SERVICES TERMS AND CONDITIONS

1. General These Terms and Conditions (“Agreement”) constitute the entire agreement between Ozzy Auto Electrics Pty Ltd (ABN 70 636 708 702) (“we”, “us”, “our”) and the customer (“you”, “your”) and are incorporated into the contract formed upon acceptance of a quotation issued by us, or upon agreement to supply products to you. No prior representations, negotiations, or arrangements shall form part of this Agreement unless expressly included herein. You acknowledge that the scope and pricing of services may be amended subject to updated instructions provided by you.

2. Pricing All prices and quotations are inclusive of Goods and Services Tax (GST) unless expressly stated otherwise. A quotation is binding upon us only once formally accepted by you. Pricing may be subject to change in accordance with updated instructions or scope variations requested by you.

3. Performance of Services We agree to perform the services as described in the accepted quotation, or as amended in accordance with updated instructions provided by you during the course of the engagement.

4. Payment Terms Full payment for all services rendered and products supplied is required prior to the release of your vehicle and/or products from our premises, unless otherwise agreed in writing. All amounts outlined in the accepted quotation become due and payable upon completion of the relevant works.

In the event of any outstanding balance, additional costs including, but not limited to, interest charges and administration fees may be applied.

In the event that you become insolvent, are declared bankrupt, or have an external administrator (including an administrator, controller, liquidator, receiver, or receiver and manager) appointed — or where steps are taken or proceedings commenced toward any such outcome — this Agreement will terminate with immediate effect and all outstanding monies will become immediately due and payable.

5. Returns Policy (Product Purchases Without Installation) Our returns policy operates in addition to, and does not limit, your rights under the Australian Consumer Law. Products may be returned for a refund or exchange within seven (7) days of purchase with valid proof of purchase, provided the product is not:

• a special order or specifically sourced component;
• a discontinued part;
• not in resalable condition;
• a product that has been installed or fitted to a vehicle; or
• not in its original packaging, inclusive of all manuals and accompanying documentation.

Return freight and associated costs are the responsibility of the customer unless otherwise agreed, or where entitlement arises under the Australian Consumer Law.

Where a manufacturer deems a product to be faulty, the product will be repaired or replaced at the manufacturer’s discretion under the applicable product warranty. Labour costs associated with the removal and reinstallation of the product remain the responsibility of the customer.

6. Australian Consumer Law Guarantee Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced where goods or services fail to be of acceptable quality and the failure does not constitute a major failure.

This warranty does not apply to:

• fair wear and tear or goods that have reached the end of their natural service life;
• maintenance consumables such as globes, wiper blades, lubricants, and fluids;
• defects arising from alteration, accident, misuse, abuse, or neglect;
• unsafe or inappropriate vehicle operation; or
• products or services subsequently repaired or modified by an unauthorised third party.

At our discretion, we will repair, exchange, or resupply the relevant product or service where the claim satisfies the conditions set out in this Agreement.

7. Title & Risk Ownership of and title to all products supplied (including those installed as part of services rendered) does not pass to you until payment in full has been received by us. Where payment by cheque or other negotiable instrument has been accepted, title passes upon clearance of all relevant funds.

Risk in all products supplied passes to you immediately upon delivery to you or to a nominated third party on your behalf, whichever occurs first.

8. Lien You acknowledge that we hold a lien at general law and in equity over all products and goods in our possession belonging to you, including your vehicle and all items in or attached to your vehicle (“Lien”), as security for all outstanding amounts owed to us from time to time.

We reserve the right, at our discretion, to exercise the Lien in respect of any due and unpaid amounts and to retain your vehicle and/or associated goods pending full payment, following written notice to you requiring settlement of the outstanding balance.

9. Abandonment In circumstances where outstanding amounts remain unpaid for a period of three (3) calendar months following the issuance of notice to you, and where we have been unable to contact you after making reasonable attempts to do so, we reserve the right to dispose of your vehicle, caravan, campervan, and/or any goods in or attached to the same, in accordance with applicable legislation governing the disposal of uncollected goods and vehicles.

Proceeds from any such sale will be applied in the first instance to the satisfaction of outstanding amounts owed and all reasonable costs incurred in connection with the exercise of the right of sale.

10. Limitation of Liability To the maximum extent permitted by law, we will not be liable to you or any third party for any loss, damage, injury, or death arising from the use of products supplied by us or services performed by us, except to the extent that liability is imposed by this Agreement or by statutory provisions that cannot be lawfully excluded.

We do not accept goods for safe custody and will not be held liable for the loss of, or damage to, any personal items alleged to have been left with us or in your vehicle, howsoever caused.

Where your vehicle is unregistered, you are required to notify us prior to the commencement of any works, and you confirm that your vehicle is not to be test-driven. We accept no liability for any breach of applicable road traffic legislation or regulatory authority requirements arising from failure to provide such notification.

11. Authority to Work By accepting a quotation, you authorise us to undertake all acts, matters, and things we consider reasonably necessary or desirable to deliver the products and/or services described therein in respect of your vehicle, including but not limited to:

• accessing and entering the vehicle;
• performing works on the vehicle;
• establishing an appropriate work environment; and
• conducting test drives of the vehicle.

12. Privacy We are committed to compliance with all applicable privacy legislation, including the Privacy Act 1988(Cth).

Unless you notify us otherwise, you consent to us collecting and using your personal information for the following purposes:

• internal marketing activities, including direct marketing, demographic analysis, and the development of marketing materials;
• customer satisfaction surveys and follow-up correspondence by telephone, letter, or email;
• communications regarding relevant business updates, including service changes; and
• notification of offers and promotions we consider may be of interest to you.

To withdraw consent, access your personal information, or raise any privacy-related concerns, please contact us at: admin@ozzyautoelectrics.au

13. Governing Law & Jurisdiction This Agreement is governed by the laws of the State of Queensland, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of Queensland in relation to any dispute arising out of or in connection with this Agreement.

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Ozzy Auto Electrics Pty Ltd | ABN 70 636 708 702 Email: admin@ozzyautoelectrics.au