TERMS AND CONDITIONS
Quote Terms & Conditions:
Your quote is subject to change upon inspection of your vehicle/caravan/camper. Your quote is valid for 30 days from the date it was sent to you, as supplier costs can fluctuate.
For jobs over $5000, to secure pricing and a booking date, we require a non-refundable deposit. Please note that all invoices must be paid in full prior to vehicle/caravan/camper on the day of work completion before we will release your vehicle.
This can be done via direct deposit (no fees) or by using a credit card (surcharge applies). Late fees will apply if not paid on the day of job completion.
Marketing Disclaimer: Please note that we often take photos and videos of our customers' vehicles for marketing and promotional purposes. While we make an effort to avoid capturing your number plate in our footage, there may be instances where it is visible. If you prefer that your vehicle not be used for marketing and promotional purposes, please inform our team. Additionally, we take pride in our work and may place a small sticker on your vehicle/van to showcase our services. Your support in spreading the word about our small business is greatly appreciated. Kindly inform us if you prefer not to have a sticker.
Warranty Information:
- Workmanship: 2 years from completion date
- Parts: Most products have a 12 month warranty; please refer to the specific manufacturer’s warranty
- 12 Volt Accessories: 12 months from installation date
- Batteries 12 - 60 months depending on the manufacturer’s warranty
- Victron – 5 years
- Custom Lithium - 5 years
- Redarc – 2 years
- Enerdrive – 5 years
- Invicta – 7 years
It is your responsibility as a caravan/vehicle owner to regularly inspect your system for any damage, wear, tear, or visible faults. We strongly suggest performing a system check at least once a year to ensure everything is secure and functioning properly. Refer to our maintenance guide for further details. As an alternative, we provide a 12-month caravan/vehicle "health check" for $199. This is particularly crucial if you have driven your vehicle/caravan off-road, as rough road conditions can lead to loosened items over time.
All warranty claims need to be made by returning the vehicle and/or product to our workshop in Burpengary QLD. It is the customer’s responsibility to bring the vehicle and/or product back to our workshop for inspection. If this is not possible, call out fees will apply.
Lithium Conversions & Solar Upgrades: Your final quote will be confirmed when the caravan/camper is dropped to the workshop upon inspection from the team. Your Lithium Conversion quote will not exceed your written estimate unless extra accessories or further works are added or modified by the customer on drop off. Sometimes vehicle charging circuits may require us to upgrade the cabling to suit the new Lithium system, this will be discussed with you if applicable.
SERVICES TERMS AND CONDITIONS
1.General
These terms and conditions form part of the contract (“agreement”) between Ozzy Auto Electrics Pty Ltd (ABN 70 636 708 702) (in this agreement, “we” or “us”) and the customer (in this agreement, “you”) that is formed when you accept the quote issued by us that describes services that we will perform or when we agree to sell products to you. You acknowledge that these terms and conditions and the quote acceptance embody the whole agreement between you and us. You agree that the scope and terms of the services performed (including prices and quotes) may change as a result of updated instructions from you. By offering to buy products and/or services from us, you agree to be bound by this agreement. A reference to “products” in this agreement includes all parts or products fitted as part of services we provide to you or are sold to you, unless the context requires otherwise.
2.Pricing
All our prices and quotes include GST unless stated otherwise. A quote or price is only binding on us once the quote has been accepted by you. The scope and pricing of the quote may change as a result of updated instructions from you.
3.Performance and Services
We agree to perform the services as described in the quote (or as amended as a result of updated instructions from you).
4.Payment
You agree to pay us in full for all services rendered and products supplied before removing your vehicle and/or the products (as applicable) from our care, possession, control or premises, unless otherwise agreed. You further agree that payment of all amounts for work as set out in the quote and (in the absence of manifest error) all amounts set out in that document become due upon completion of the relevant work and must be paid on or before completion of the work, unless we have agreed otherwise. In the event that there is an outstanding amount owed by you to us costs including but not limited to interest and administration fees may be incurred.
To the extent allowed by law, in the event that you:
- become bankrupt
- have an administrator, controller, liquidator, receiver or receiver and manager appointed (“external administrator”); or
- any steps are taken, or proceedings commenced, to make you bankrupt or have an external administrator appointed,
This agreement will terminate with immediate effect and any outstanding monies will become due and payable immediately.
5.Returns Policy (of product purchase only without our installation)
Our returns policy does not affect your rights under the Australian Consumer Law. This policy is provided in addition to your rights under the Australian Consumer Law. You may return a product for a refund or exchange within 7 days with proof of purchase, unless that product is:
- a special or specific order part;
- a discontinued part;
- not in resalable condition;
- a product that has been fitted to a vehicle; or
- not in its original packaging (with manuals and documentation).
We will not be liable for your freight or other costs in returning products unless otherwise agreed, or where you are entitled to such costs under the Australian Consumer Law.
A manufacturer’s product, that is deemed faulty by the manufacturer, will be replaced or repaired under warranty by the discretion of the manufacturer. The labour component to remove and re-fit said product will be the responsibility to you the customer.
6.Australia-Wide Guarantee
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods and/or services fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty will not apply:
- to normal wear and tear;
- where goods come to the end of their natural service life;
- to maintenance items such as globes, wiper blades, lubricants and fluids; or
- where the defect is a result of:
- alteration, accident, misuse, abuse or neglect;
- unsafe or inappropriate driving practices; or
- where the product or services are subsequently repaired or modified by an unauthorised service agent.
We will repair, exchange or resupply (at our discretion) the product or service provided the claim falls within the conditions set out in this document.
7.Title
Property in, and ownership of, the product (including as part of services rendered) does not pass from us to you until you have paid for the product or services in full.
Where we have indicated that we will accept payment by cheque or other negotiable instrument, title will pass to you upon all relevant funds being cleared.
Products supplied by us will be at your sole risk immediately upon delivery to you or into a third party’s custody on your behalf (whichever occurs sooner).
8.Lien
You acknowledge that we have a lien (under general law or equity) over all products in our possession belonging to you, including your vehicle and all goods in or attached to your vehicle (“Lien”), to secure payment of any or all amounts outstanding from time to time.
You agree that we may, at our discretion, exercise the Lien in respect of any due and unpaid amounts outstanding by you and may retain your vehicle and/or any goods in your vehicle and serve notice on you requiring immediate payment of the amounts outstanding by you.
9.Abandonment
If any amounts outstanding have not been paid within three calendar months of us providing notice to you, and if we do not hear from you after making reasonable attempts to contact you, we may sell your vehicle/caravan/campervan and/or all goods in or attached to your vehicle/caravan/campervan in accordance with any applicable legislation relating to the disposal of uncollected goods and vehicles.
In the event that we sell your vehicle and/or goods, we will apply the proceeds in the first instance to the satisfaction of the amounts outstanding by you and costs including but not limited to the costs of arranging and exercising the right of sale.
10.Liability
We will not be liable to you or any third party in respect of any claim for injury, death, loss or damage to any person or property caused or arising out of the use of products sold by us, or out of any services performed by us, except to the extent that liability is imposed upon us or implied into a transaction by this agreement or by any statutory provisions that cannot be excluded by this agreement.
We have no authority to accept any goods for safe custody from you and will not be liable in any case for loss of, or damage to, any articles alleged to have been left with us by you or alleged to have been left in your vehicle, however such loss or damage was caused.
In the event that your vehicle is not registered, you agree to inform us that your vehicle is not registered and should not be test driven by us. We will not be liable to you or any third party in respect of any claim for breaches of the relevant road traffic or other authority.
11.Authority In Respect Of The Vehicle
You authorise us to do every act, matter and thing that we consider desirable or necessary for us to provide you with the products and/or services set out in the quote in respect of your vehicle, including (but not limited to):
- access to and entering the vehicle;
- working on your vehicle;
- creating a suitable work space or environment to work on your vehicle; and
- test driving your vehicle.
12.Privacy
We will comply with all applicable privacy legislation, including the Privacy Act 1988 (Cth).
Unless you indicate otherwise, you hereby consent to us using your personal information for the following purposes:
- our internal marketing activities, including direct marketing, database compilation, analysis of demographics and the processing or creation of other marketing information;
- customer surveys and individual follow-up calls, letters or emails enquiring as to your satisfaction with our products and services;
- advising you of information which may be relevant to you, including store closures or openings; and
- advising you of offers that we feel may be of interest to you.
If, at any time, you wish to withdraw your consent to any one or more of the above purposes, would like to access your personal information or have any other privacy concerns, please contact us at admin@ozzyautoelectrics.au
13.Jurisdiction
The proper law of the agreement between you and us is the law of the State of Queensland and the parties agree to submit to the exclusive jurisdiction of the courts of that State.
For any questions, please contact us at:
Ozzy Auto Electrics Pty Ltd ABN 70 636 708 702
Email: admin@ozzyautoelectrics.au
Last update: 25/03/2024